Ask your question here
English (UK)
العربية
Български
Čeština
Dansk
Deutsch
Ελληνικά
English
English (UK)
Español
Español mexicano
Eesti
Suomi
Français
Magyar
Bahasa Indonesia
Íslenska
Italiano
日本語
한국어
Nederlands
Norsk
Polski
Português
Português do Brasil
Română
Русский
Slovenčina
Српски
Svenska
ไทย / Phasa Thai
Türkçe
Українська
Tiếng Việt
中文
中文(台灣)
Home
Changes and Cancellations
Can I cancel my booking because of health concerns?
Can I cancel my ticket if I have bought it from a low-cost airline?
Can I cancel my trip without cancellation protection?
Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
Can I change my flight tickets with the airline if I have a Flexible Ticket?
Can I change the name on my ticket?
Can I rebook my flight, hotel or rental car?
Cancelling a hotel?
Cancelling a rental car?
Do you need help with your rebooking?
Does it cost anything to rebook my flights when I have a Flexible Ticket?
For how long can my voucher or open ticket be used?
For US customers. Does the 24 hours cancellation rule apply if I booked with an online travel agency?
How can I contact you?
How do I cancel my trip if I purchased Cancellation Protection?
How do I ensure my flight information is up to date?
How do I rebook my tickets if I bought a Flexible Ticket?
I have received an email with a Voucher Code from you, what should I do now?
I have spelled my name incorrectly, can I change it?
The new schedule for my flight is not suitable, what should I do?
Want to cancel your flight?
What is the Service Fee?
Where can I see the status of my refund?
Why do I have to contact the airline for a refund? (Low-cost carrier booking)
Why is the value of the voucher less than the value of my original flight?
With regard to compensation claims under Regulation (EC) No 261/2004
With regard to compensation claims under Regulation (EC) No 261/2004
You have informed me that I will receive a refund, how will this work?
For full functionality of this site it is necessary to enable JavaScript. Here are the
instructions how to enable JavaScript in your web browser
.